# IT Ticket Analysis

Valid tickets analyzed: 38
Excluded rows requiring review: 0

## Resolved or closed tickets without resolution notes

- DEMO-004
- DEMO-010
- DEMO-018

A populated note is not proof that a fix was verified.

## Repeated subject wording

These are review candidates, not confirmed duplicate incidents.

- file share inaccessible workstation service: DEMO-013, DEMO-014 (2 tickets)
- printer does not respond: DEMO-004, DEMO-018 (2 tickets)
- unable to sign in: DEMO-001, DEMO-002 (2 tickets)
- vpn connection drops: DEMO-005, DEMO-007 (2 tickets)

## Input issues

No excluded rows.

## Method

Counts include valid, unique ticket rows only. Grouping ignores case,
punctuation and whitespace; it does not infer root cause or severity.
Unknown statuses/priorities and incomplete records are excluded and
reported above. Review these exclusions before relying on counts.